Frequently Asked Questions (FAQS)

  • For your convenience, we offer a range of service to help make your event a success —

    • Balloons,

    • Centerpieces

    • Custom Backdrops/Walls

    • Marquee Letters/Numbers

    • Pipe and Drape

    • Rentals- Popcorn Machine, LED Signs, Charger Plates, etc.

    • Linen- Tablecloths, Chair Covers, and Napkins

    • Digital Products (e.g. graphic posters)

    • Party Favors (e.g. custom chip bags, juice and water labels, candy bar label, etc. )

    Yes, we offer full setup and takedown services for an additional fee. Price varies based on delivery location and desired time. This ensures that your event runs smoothly and stress-free.

  • We are proud to say that we are a locally owned business servicing the Central Florida area - Orlando, Kissimmee, Poinciana, Reunion, Davenport, Lake Nona, Winter Gardens, Tampa, so yes that mean we travel!

  • To secure your event date, a non-refundable 50% retainer fee towards services is required, with the remaining balance due 21 days prior to the event.

    ***Other options are available for Corporate (e.g. schools, nonprofit, etc.) clients.

  • Event dates are available on a first come, first serve basis. Clients are strongly encouraged to reserve their. desired event date by paying a 50% retainer fee of service.

  • Yes, all services will include sales tax (7.5% Osceola County), a 3% credit card processing fee, and delivery/set-up fees.

  • While we are Discerning, Decor, Balloons, and More, LLC - unfortunately, we do not offer food and/or catering services at this time. However, we would be happy to recommend an industry partner.

  • Yes, we offer foil balloon decor as an alternative for environments/occasions that prefer to have latex-free balloon decor.

  • We are committed to using high-quality balloons to maximize durability.

    Indoor balloons can last up to a week or longer, while outdoor balloons typically last 24-48 hours depending on Florid weather conditions.

  • We understand that plans can change, and we aim to be as flexible as possible. Our cancellation policy is as follows:

    14 or more days away from your event: 75% refund, as some materials and resources may have already been allocated to your booking.

    8-13 days away: 50% refund

    1-7 days away, no refund

    Weather Related Cancellations:

    Weather is something we cannot  predict and can change instantaneously. For outdoor events, we recommend that clients have a backup plan in case of inclement weather.

    How do I cancel or reschedule my booking?:

    To cancel or reschedule your event, please contact us directly via email at 1Discerningdecor@gmail.com and by phone at (407) 426-4044. Be sure to include your event details and booking confirmation number for a faster response.

    Can I transfer my booking to someone else?

    Unfortunately, bookings are non-transferable. If you have any concerns or questions, please contact us directly to discuss your options.

    *** Rescheduling is always an option based on our availability.

  • Yes, decor packages are available and customizable to your budget. We also offer a discounted bundle service incentive for booking multiple yearly events.

    Add-Ons can also be included into any decor package for an additional cost.

    We love to show appreciation to our customers; stay connected to take advantage of future promotions.

    1. Please Complete the Client & Event Questionnaire Form for booking services and questions. Once you have filled out our questionnaire form, a representative will contact you with in 24-48 hrs to discuss the details and determine which services/products will work well with your event.

    2. Upon final approval, an invoice for service will be shared along with payment options. In addition, Clients will be requested to complete a Service Agreement.

    3. Approximately 5-7 days before your event, we will confirm delivery time/location and any other pertinent logistics related to our event servicing.

    4. Following your event, we'd love to hear your feedback by providing a Client Review.